That’s what seems to be happening with a small group of subscribers who are claiming their discs are arriving with small cracks on the outside edges. They say it’s happening repeatedly. No one is sure what is causing it since the Discs have an extra coating to prevent scratches on Blu-ray.

It could be the automated mail processing machines, manufacturing defects or maybe postal carriers are playing Frisbee. The Mars Box blog experienced this issue back in ’07, but over the last few months reports are picking up again. It’s too bad the extra costs that customers are paying can’t go toward tougher packaging, but Netflix told Wired the problem is “infinitesimally small” and changing shipping wouldn’t be cost effective.