As you have heard by now, iPhone 4 owners are having reception issues when the phone is held in a certain way. Apple released an official statement which basically told users not to hold their iPhone 4 in this way. Then Steve laughed and went back to counting money.
When Rory Sinclair emailed Apple’s CEO, Steve Jobs, he was told that he was holding his iPhone 4 wrong. Full exchange below.
So, um, just got my iPhone 4. Its lovely and all, but this ‘bridge the two antennae to kill your reception’ thing seems to be a bit serious. If I bridge them with my hand or with a piece of metal the bars slowly drop to ‘Searching…’ and then ‘No Service’.
Its kind of a worry. Is it possible this is a design flaw?
- Rory Sinclair
Steve Jobs’ reply
Nope. Just don’t hold it that way.
Rory then sent Steve Jobs another email which you can see below, along with Steve Jobs’ reply.
I texted someone from the phone and noticed reception dropping as I texted, down to ‘No Service’, so I emailed again:
Actually, its not calls that concern me, but i’ve just been writing a text and its very natural for me as a right-handed person to hold it that way, with the part of my hand at the base of my thumb covering the point the antennae meet, and it kills the reception each time.
I mean, pretty much as soon as i move my hand it comes back, but its pretty crazy… is this the reason Bumpers exist?
Steve Job’s replies again
Just don’t hold it that way then.
Hmm.. I persevere:
Well, yeah, thats what i’ll do, but you have to admit thats a workaround, yeah? I mean, normally there aren’t limits to how you can hold a phone.
I seriously dig the phone, its totally amazing, but I think this is what many would call a design flaw.
Steve Jobs reply
Sure there are – every phone has these areas of sensitivity, depending on the location of the antenna. Some phones even ship with labels warning customers to not cover certain areas with their hands.