Today there are some reports from at least two Palm Pre forums of screen distortion affecting the recently launched Pre. Palm has yet to acknowledge the issue, but there’s a lot of discussion at the Precentral forums, where most of the affected users are reporting a similar circular distortion at the bottom of the Pre’s screen., While at the EverythingPre forums, there are similar complaints.
It seems like some Sprint stores are aware of the issue, and have been exchanging the handsets for new ones, if they have the stock. There is some photo “evidence”, some of it more compelling than others. Though some of the “distortion” has been ID’d by users as a normal part of the background design.
Are any of you guys having this problem with your new Pre? Let us know.
[Gizmodo]
TAGS:
palm pre, problem, screen discoloration
Those are the LEDs that light up the screen … Same to my iPhone
I got my Palm Pre on Friday at the launch party. It worked great until about 3 hours ago. At that time my touchscreen failed!!!!!! I contacted Sprint tech support and there was nothing they could do. They told me I needed to go to a sprint store. I left work and went to the Westport Landing Sprint store in Kansas City, MO. I gave them my Pre to repair and they told me to come back in 15 minutes. When I came back they told me that they would have to exchange my Pre. So they attempted to, the only problem was that Pre failed too. It froze on the Palm screen! They then went and got a second Pre. That one made it Past the Palm screen, however, that’s all it did. They then called the Sprint Studio store in the Power and light district and that store refused to hold a Pre for me. I was in the store for one hour and 30 minutes. I walked out of the store with my original Palm Pre with the failed touchscreen and a “we might be able to get you a new one tomorrow”. I was very angry, I then called Sprints customer relations to complain about the time wasted in the store and my broken Pre. They transfered me to the Escalation Department where operator #730359 precede to raise his voice at me, tell me that I should have got a different phone instead of the Pre while I was at the store, and he couldn’t do anything about it. I then told him that I didn’t appreciate the way he was talking, and asked for his manager. Operator 730359 then tells me that he’s the highest I can go. He doesn’t have a manger. At this point I’m pissed off! I told him that he needed to transfer me to somebody else. I was then transfered to Operator #469619, he pretty much told me the same thing and said that there department didn’t handle my situation. I told him that a sprint representative transfered him to me so yes he did. Operator #469619 then told me that he’s not going to do anything for me and if I had a problem then I needed to go back to the store that couldn’t fix my pre. At that point I hung up on him. So now I’m pissed off to the extreme at Sprint and still stuck with a Palm Pre that can only dial out! I do not recommend the Palm Pre or Sprint to anyone. First thing tomorrow morning I’m returning to the store and canceling my contract! I’ve never had this problem with T-Mobile!
I’m all for competition, and I’ve always had a great relationship with Sprint. But your experience isn’t something I’d wish on anyone. And all I can tell you is that I switched to the iphone when they first came out – and it’s been rock solid. Not even as glitzy as the latest generation, but it works. I had a palm treo 600 before that – and I enjoyed it while it lasted. But the iphone makes everything else look like a runner up. And the service has been extraordinary.
palm pre sucks, iPhone rules AGAIN!
iPhone fan freaks, sorry, but at the moment you lose out to this phone. I have an iPhone 3G and an Android G1, both are stable, fun and both are — essentially — toys. Neither has all the basic functions one would expect from a real smartphone. The Pre does, and once these teething issues are sorted (remember the teething issues on the iPhone??) both Andoid and Apple will be trying to play catch up.
I have experienced few to no problems with my Pre so far. The screen discoloration issue? I only see it when watching a video. It’s not present when starting up or shutting down or when viewing the clock available from the new patch (all are black screens). This may be a heat issue and while a part of me wants to take my phone back, another part is afraid I’ll get something worse in return. I do notice a certain fuzziness at the bottom of the screen, but only in certain programs. Because of this I assume that maybe it’s programming/design and not the hardware.
As for the pre sucking, that is just stupidity and pretty pathetic. Nothing “rules”. People want what they want. And while the iPhone may rule, AT&T’s network sucks. I have first hand experience with both providers. Why should I buy a phone that doesn’t work as a phone? If the Pre didn’t work as a phone I’d take it back and use my old one. So far I notice no call issues.
As for horrible issues with the phone and returning it? What did you expect from a first gen phone? Even the iPhone completely sucked when first released and had major issues. You knew there were lines for this phone because you were in one, but you still are angry that there isn’t one available when you want it? While I haven’t had a major issue yet, I’m sure there will be one and I’m actually expecting one. If you aren’t prepared to go through it, you should stick to your old phone until this one is more stable. That goes for any 1st gen phone whether it be the Pre, android or htc.
I got my first palm pre a week ago and every time I opened or closed it too hard it turned itself off. Sprint was able to replace it the very next day…maybe because I have a good connection with the rep at my local store AND I have his cell phone number.
Now on Pre #2; Last night my screen froze, I took the battery out 3 different times, once for several minutes, still froze. I can not even turn it off. Prior to this the screen sensitivity seemed hinky, sometimes very sensitive, and sometimes I had to touch it 3-4 times for it to feel me.I am waiting for the Sprint store to open, I may go back to my Palm 755p and wait for the next installment of palm pre
It generally falls short of my expectations.
I went from good experience with my Palm 755p to the Palm Pre 30 days ago. The jury is still deliberating. I have had no problems with the screen quality, clarity or funcionality. It has powered off a couple of times when I closed it and was touching the on/off button.
I am very happy with this phone except for 2 things. The battery life is insufficient and the quality of signal is not quite as good as the Palm 755p.
I stayed with Sprint because call quality and lack of dropped calls was always good with my 755p and sprint offers the most economical unlimited service available.
Call quality is good but I do get a few more dropped calls then I did with the 755p while on the road and my Blue Ant Bluetooth device only seems to work with outgoing calls. It seems I may have to upgrade to a Palm Pre combatable Bluetooth device.
I am yet to have a long day away from a power source (home or car). But I am nervous that when I go on vacation this phone will not stay on for a full day without power.
I’ve had a very bad experience with the Palm Pre. I just got mine on Aug. 15th for my birthday and I’ve had it replaced three times so far. First time because my screen went black and wouldn’t turn on ever, second time, because the keys were sticking on the keypad and I’m on my third right now and the screen is currently frozen unless it is plugged into the charger. Very Frustrating!
I have had a Palm Pre for about 4 months. I nearly returned within the first month as the battery does not last more than 2 hours if you are on the phone often. I got past that hurdle as I learned to use the features and enjoyed so I decided having to charge my phone often was a small price to pay. Then the screen began freezing. This was happening about once a week for the past 4 months. It was a quick fix by just powering down the phone and turning it back on. Now the screen is completely frozen with no correction. I have been instructed by Sprint to drive 30 miles to the nearest repair store where they will issue me a new phone and of course any docs on this phone are lost. Simply put….smart phones are cool but they pretty much stink. I was much happier with my Palm TREO that I beat up and owned for 3 years.
Simply put, seems like everyone is having problems with the pre but also seems like Sprint is pretty quick to just give you a new one.
Just like everyone else, problems, problems, problems. In 2 days I will pick up my 4TH Palm Pre in less than 1 year. Keys getting stuck, pixels going out on the bottom of my screen, calls being dropped, internet sucking, not being able to talk to people when I answer cause the phone doesnt “grasp” when flipped up.
F*** you Palm and Sprint, hello IPhone!