Forget the Swine flu. The thing that’s becoming a real epidemic is buying stones in place of things like a Nintendo DS and in this case a MacBook Pro.
In this case, a buyer named Ryan bought a Macbook Pro and when he got home he opened the box and found a paving stone packed with bubble wrap, instead of a Macbook Pro. He returned to the store and the manager, “Keith”, was not very helpful. He kept falling back on the line “Apple seals the boxes, not us. Take it up with Apple.”
Ryan sent an email to Best Buy corporate and contacted his credit card company. He’s still out $2164.89 as of right now.
[Consumerist]
TAGS:
Best Buy, MacBook Pro, paving stone
You’d think that Best Buy would make this go away by simply replacing machine the machine if only so that the word doesn’t get out that you have to open your computer before leaving the store at Best Buy. That’s sure to be a hassle for them for customers to be checking their purchases before they leave the store.
Customers should inspect EVERY box. Be it from thieves (taking items out of box), damage or WTF items (I had a woman who found her washing machine was not the color she ordered- Whirlpool put the primer only and never painted it. And how do you explain a dead rat in a sealed refrigerator?
I used to work for the geek squad. This could have been avoided if the customer let the geek squad perform the free setup that comes complimentary with all computers sold by Best Buy.
No one wants to let the Geek Squad losers touch their machines; we all know the only reason this ‘service’ exists is for Best Buy to talk unwitting ‘customers’ into add-on sales that they don’t need.
He should take it up with Apple, they will likely investigate their own product supply chain as well as check complaints from customers about Best Buy. If they find there is a pattern they will have to put pressure on BB to fix this.
One thing to note is that all Apple products are assembled in China and are shipped either individually to customers or in lots to retailers. Apples bottom line requires a tight accounting of costs and those shipping costs are by weight, if there is a discrepancy it will show up, so the problem is almost certainly at Bust Buys end.