Now here’s an entertaining 8 minute video that will have you thanking god you didn’t work for the big N in 1991. I can’t imagine being made to actually watch this stuff because it was my job. It’s a customer service training video that shows employees how to handle all kinds of customers who want to return merchandise and also happen to be stereotypes.

You’ll see a bald dude try to get his money back for an NES that’s encrusted all over with some sort of mega-funk that makes it stick to the employee’s hands, a nerd that can’t work a gameboy and some nice lady who learns how to plug the controller into port 1 and likes to bake pies as thank you currency.

Those are just some of the little gems scattered throughout this info-vid. Basically Nintendo thought we were all idiots in 1991.

[Kotaku]