Woman goes after Geek Squad for $54 million |
It looks like the boys in black and white at a Best Buy retail store D.C. have allegedly messed with the wrong woman. According to the timeline give by Raeyln Campbell, she brought a broken laptop to a Best Buy store to be repaired back in May of ’07, which was stolen shortly after. As a result, Campbell is suing Best Buy for a total of over $54 million. Campbell knows full well that neither the laptop nor its contents are were worth quite $54 million, in fact the laptop was originally purchased for just $1110.35. What she wants, in her own words is “to bring attention to the reprehensible state of consumer property and privacy protection practices at America’s largest consumer electronics retailer”, and try to spare future consumers from the same fate she has experienced.
After corresponding in some manner with Best Buy for 5 months, the retail giant did offer her $900 gift card for the loss of the machine, but Campbell’s not buying. The lawsuit being filed is for $54,592,146.54 to be exact, which makes me think she must have some details behind this number, down to the penny.
You can take a look at Raeyln Campbell’s blog to see her accounts with this issue and a breakdown of how she came up with this monetary figure.
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If you’re looking to get screwed over than feel free to hire Geek squad. I made an appointment with them over a week ago and confirmed it just yesterday. The gave me a four hour window (annoying enough) that they would show up at. I waited the entire four hours at home after canceling appointments. THEY NEVER SHOWED. I called to ask them where they were and they said that the “Agent” that was going to fix my computer quit a week ago. I asked why they confirmed the appointment the day before and they stated,”I’m sorry that happened to you. Would you like to reschedule?” Are you kidding me? Not only do they not have an answer for why they screwed me over but they actually think that I would want to conduct business with them again. This is a poorly run business that had no concept of how to treat its customers. They lost a customer today. And you can bet that I’m going to pass on my wonderful experience to everyone I meet and know.
The Geek Squad arrived to fix my computer. Within 5 minutes the “Agent” stated that it had power isses and would crash at any time. He stated this happened because I did not have the computer hooked up with a surge protector and I must have had several power surges which damaged the computer. Within 15 minutes he was gone.
I went out and purchased a new computer at Best Buy the next day, which was a total disaster within itself having the data transfered. I was told it would take 2 hours. I went shopping for 2 hours and returned. I was told it wasn’t finished and should be finished in 30 minutes. When I inquired again in 30 minutes, I was told, this job should really take 8 hours. The job was finally finished in 4 hours (only after the technician went on break before starting the data transfer!). When I arrived home, I realized all of my data had not been transferred. When contacting Geek Squad, a 3rd person told me it usually takes 24 hours. I took the computer back and they finished transferring the data. Albeit, they transferred it to a wrong path, but it was transferred.
When I was installing the new computer I looked at the surge protector. It was a high quality surge protector. Again, the Agent at GEEK Squad was wrong. He told me I did not have a surge protector, it was only a multiple outlet.
A few months later, I had a reputable and highly recommended computer person come to my hours and fixed the paths for the files and some other minor maintenance. I explained the problem I had with my old computer. He took my computer and looked through it, there was NO POWER PROBLEM. He changed the operating system from Vista to Windows 7 and it is as good as new.
I would highly recommend no one ever use Geek Squad. They are highly overrated and obviously, in my situation, had no idea what they were doing.