Woman goes after Geek Squad for $54 million |
It looks like the boys in black and white at a Best Buy retail store D.C. have allegedly messed with the wrong woman. According to the timeline give by Raeyln Campbell, she brought a broken laptop to a Best Buy store to be repaired back in May of ‘07, which was stolen shortly after. As a result, Campbell is suing Best Buy for a total of over $54 million. Campbell knows full well that neither the laptop nor its contents are were worth quite $54 million, in fact the laptop was originally purchased for just $1110.35. What she wants, in her own words is “to bring attention to the reprehensible state of consumer property and privacy protection practices at America’s largest consumer electronics retailer”, and try to spare future consumers from the same fate she has experienced.
After corresponding in some manner with Best Buy for 5 months, the retail giant did offer her $900 gift card for the loss of the machine, but Campbell’s not buying. The lawsuit being filed is for $54,592,146.54 to be exact, which makes me think she must have some details behind this number, down to the penny.
You can take a look at Raeyln Campbell’s blog to see her accounts with this issue and a breakdown of how she came up with this monetary figure.
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If you’re looking to get screwed over than feel free to hire Geek squad. I made an appointment with them over a week ago and confirmed it just yesterday. The gave me a four hour window (annoying enough) that they would show up at. I waited the entire four hours at home after canceling appointments. THEY NEVER SHOWED. I called to ask them where they were and they said that the “Agent” that was going to fix my computer quit a week ago. I asked why they confirmed the appointment the day before and they stated,”I’m sorry that happened to you. Would you like to reschedule?” Are you kidding me? Not only do they not have an answer for why they screwed me over but they actually think that I would want to conduct business with them again. This is a poorly run business that had no concept of how to treat its customers. They lost a customer today. And you can bet that I’m going to pass on my wonderful experience to everyone I meet and know.